Services and Support

BD Biosciences is fully committed to the success and satisfaction of its customers. The BD FACSJazz™ cell sorter is backed by a world-class service and support organization with unmatched flow cytometry experience.


Hands-on training is included with each BD FACSJazz cell sorter. BD flow cytometry courses combine theory and practice to provide participants with the skills and experience they need to take full advantage of the capabilities of their new cell sorter.

Technical application support

BD Biosciences technical application support specialists are available to provide field- or phone-based assistance and advice. Experts in a diverse array of topics, BD Technical Application Specialists are well equipped to address customer needs in both instrument and application support.

Field service engineers

When instrument installation or service is required, a BD Biosciences Technical Field Service Engineer can be dispatched to the customer site. BD Biosciences field service engineers are located across the world. On-site service and maintenance agreements are available to provide long-term support.