Cell & Tissue Microscopy

Service and Support

BD Biosciences is fully committed to the success and satisfaction of its customers. BD Pathway™ systems are backed by a world-class service and support organization with unmatched experience in cell science. Since 1974, BD has innovated cell analysis for optimal performance, ease of use, and improved workflow. This expertise is made available to BD Pathway customers through comprehensive training, applications and technical support, and expert field service.

Technical application support

BD Biosciences technical applications support specialists are available to provide field- or phone-based assistance and advice. They are well equipped to address customer needs in both instrument and applications support, including input on high-content imaging reagents such as the BD™ Cell Cycle Kit, BD Gentest™ Micronucleus Assay Kit, BD Pharmingen™ FP organelle vectors, and BD™ Ratiometric Calcium Assay Kit.

Field service

When instrument installation or service is required, a BD Biosciences Technical Field Service Engineer can be dispatched to the customer site. BD Biosciences field service engineers are located across the world. On-site service and maintenance agreements are available to provide long-term support for BD Pathway™ systems.

Class 1 Laser Product.